Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
We guarantee your 100% satisfaction. All of our products come with a 15 day money back guarantee. Subject to product being returned to us unopened and in good condition. It is advisable to obtain proof of posting.
Cancelling an Order You may cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day that they are made. Simply call our Customer Care line on 0121 288 0332 during our opening hours (9.00am and 6.00pm, Monday to Friday). Alternatively you can notify us of cancellation by email, by emailing firstname.lastname@example.org with your name, address and order reference number.
If you have any questions please do not hesitate to call us on 0121 288 0332. We are here between 9.00am and 6.00pm, Monday to Friday, and at all other times, please leave a message on our answerphone, and we will ring you back as soon as we can.